====== Holding Calls ======

While on one call you have the ability to hold & resume calls.

During which time customers will either hear Comvergence's generic music on hold, or your company's music on hold.

===== Holding a Call =====

When on a call you can hold the call by pressing the "Hold" key.

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The caller will then be placed on hold, you can now hang up the handset, [[callcontrol|make other calls]] or leave the caller on hold.

Calls will ringback to your phone if left for too long.

===== Resuming Held Call =====

To resume a held call press the "Resume" key.

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